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Your item doesn’t fit you? No problem! You have 30 days to change your mind.
The right of withdrawal does not apply in the following cases:
Customized skis: Any pair requiring drilling for binding adjustment and mounting.
Please note that customized products, such as skis that have been drilled and mounted with bindings for your specific size, cannot be exchanged.Personal protective equipment: Helmets (mountaineering, climbing), airbags and trigger sets, avalanche trasceiver, as well as all climbing and via ferrata gear (harnesses, carabiners, ascenders, quickdraws, belay devices, descenders, camming devices, pulleys, ropes, lanyards, cordelettes, slings, and via ferrata kits).
Mountaineering equipment: Harnesses, crampons, ice axes, ropes, ice screws, crevasse rescue kits, and accessories for crampons and ice axes.
Exchange Policy
Refund Policy
- Go into your account, click on “my orders” and then once on the order, you can ask for an exchange or a refund within 30 days. The return costs are at your expense.
- Put a copy of the confirmation e-mail of exchange or refund in your parcel.
- On your parcel, write the order number («MON*****»).
- Please do not declare a value to your returned package otherwise we will be forced to refuse it to avoid paying an extra tax on it.
IMPORTANT:
- Items must be returned : clean, unworn and unused with original tags and packaging.
- Shoes must be returned with their original boxes in a new parcel (do not send the box without protection).
- If you return all of your order, you must return all the items you received, including goodies and gifts we may have offered to you (example : ski bags for skis).
- Returns must use the postal services of your country.
- You can purchase a prepaid shipping label from us for 7 euros, whatever you return to us. To do so, just type the reference 155732 on our search engine on www.montaz.com or click on this link, add it to your basket and place your order. You will receive your prepaid label by email within a few minutes.
- Once you have asked for an exchange or refund, you have 10 days to return the item(s).
Please notify me as soon as the product becomes available
(View ineligible products)
By phone at 04 79 72 59 69
30 day withdrawal period
from 150€ by credit card
Order and collect your order directly from La Ravoire!
Free assembly of bindings with the purchase of a pack
A team of enthusiasts to advise you
Giftcard offered from the first purchase
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